Customers can place orders through various methods: by phone (using the product code only), via our website, through email, or using electronic data transfer (EDI). To ensure same-day shipping, please place your order by 1:30 p.m. using any of these methods. Orders are processed in the order they are received. Any orders placed after 1:30 p.m. may be shipped the next business day. Our warehouse is open from 9 a.m. to 5 p.m., Monday through Friday, and we are closed on bank holidays.

• Phone Orders. Please call us on (021) 480 9112

• Email Orders. Email your order to sales@petstoresystems.com

Please be ready with the following information when you call to place your order:

• Account Number

• Form of payment

• Shipping Address (if different from Bill-to on the account)

• A list of product codes speeds up the process of placing your order. (Please kindly check the product codes on our website before your call.)

• Purchase Order Number (if your business uses Purchase Orders)

• Requested In-Store Arrival Date (you can choose the arrival date of your order)

After you place your order, we will pick and package your products to ensure availability. Once they are ready for shipment, we will call you to collect your credit or debit card details for payment.

 *All orders must be credit-cleared by 2:00 pm to be shipped the same day. The Same-Day Shipping Policy does not apply to new shipping addresses.