Privacy and Cookie Policy

This privacy and cookie policy sets out how Pet Store Systems (“the Store”) uses and protects any information that you provide while using this website, in compliance with the General Data Protection Regulation (GDPR) and Irish law.

Personal Data Collection

We may collect the following information to enhance your experience and fulfil your orders:

• Name
• Email address
• Billing and shipping address
• Phone number
• Purchase history and preferences
• VAT information for business clients

Payment Information

Pet Store Systems does not process credit card payments through the website. Instead, we personally contact our customers to process payments securely using a physical payment terminal at our store. This process helps us verify and validate wholesale access and prevent misuse of wholesale pricing by retail customers.

How We Use Cookies

Cookies are small files that help us improve your shopping experience. We use them to:

• Analyze website traffic (via tools like Google Analytics)
• Remember user preferences and login sessions
• Enhance website functionality, including language and store view
• Integrate with services like Google Maps, Mailchimp, Facebook Pixel, and Google Ads

You can choose to accept or decline cookies through your browser settings. Note that disabling cookies may limit your experience on our website.

Third-Party Services and Cookies

We may use third-party tools that store their own cookies:

• Google Maps: For interactive maps on our store location pages.
• Mailchimp: For email newsletter subscriptions and campaign tracking.
• Facebook Pixel: For potential marketing campaigns and page analytics.
• Google Ads: For advertising and remarketing campaigns.

Security

We implement industry-standard security measures to protect your information. However, no method of transmission or storage is 100% secure. We advise users to be cautious and responsible when submitting personal information online.

Controlling Your Personal Data

You can request access, correction, or deletion of your personal data at any time by contacting us. You can also opt out of marketing communications via the unsubscribe link in our emails or by writing to us.

List of Cookies Used

The following are examples of cookies our Magento 2 system may store:

• PHPSESSID: Session ID for website functionality
• FORM_KEY: Security token to prevent CSRF
• USER_ALLOWED_SAVE_COOKIE: Indicates if user accepted cookies
• MAGE-CACHE-*: Cookies for caching content and improving speed
• _ga, _gid: Google Analytics identifiers
• _fbp: Facebook Pixel cookie

Updates

We may update this policy without prior notice. Users are encouraged to review this page periodically for any changes.